ITIL® 4 Managing Professional Transition

ITIL ® 4 Managing Professional (ITIL MPT)targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

The objective of the ITIL 4 Managing Professional Transition Examination is to assess whether the candidate can demonstrate sufficient understanding and practical application of the concepts covered in the following ITIL 4 Core publications to be awarded the designation ITIL 4 Managing Professional:

  • ITIL 4 Foundation: to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts
  • Create, Deliver and Support (CDS): to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
  • Stakeholder Value (DSV): to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
  • High Velocity IT (HVIT): to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments
  • Direct, Plan and Improve (DPI): to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

It is recommended that candidates also read the ITIL publications. The target group of is drawn from Practitioners with significant experience in IT service management. The Pre-requisite is 17 points on the ITIL V3 exam scheme OR ITIL expert, even if achieved via the previous bridge exam.  On successful completion allows use of the ITIL Managing Professional designation

Course Overview

Foundation

  • Key Concepts of Service Management
  • the ITIL guiding principles
  • the four dimensions of service management
  • The ITIL Service Value System
  • The Service Value chain

Create, Deliver & Support

  • Plan and build a service value stream
  • Know how Practices contribute to CDS
  • Know how to Create, Deliver, and support services

Drive Stakeholder Value

  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationships
  • Shape demand and define service offerings
  • Onboard and offboard customers and users
  • Continual Value co-creation
  • How to Realize and Validate Service Value

High Velocity IT

  • High-velocity nature of the digital enterprise
  • ITIL 4 and the digital product lifecycle
  • Fundamental concepts for Delivering HVIT

Direct Plan & Improve

  • Know how to use key principles and methods
  • Role of GRC and how to integrate it into SVS
  • Organizational change management

Exam Format

  • Multiple Choice, 40 questions. Each question is worth one mark.  
  • Maximum 90 Minutes for all candidates
  • Candidates completing an exam in a language that is not their mother tongue have a maximum of 112 minutes to complete the exam and are allowed the use of a dictionary
  • The Pre-requisite is ITIL Expert or 17 credits from ITIL v3 Scheme
  • Passing Marks is 28/40 or 70%

 

Exam Pre-Requisite – ITIL® 4 Foundation Certification

Examination Body – Axelos

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