ITIL® 4 Specialist – Direct Plan Improve

Course Overview

The ITIL ® 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Target Group

  • individuals continuing of their journey in service management
  • ITSM managers and aspiring ITSM managers
  • managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • existing ITIL qualification holders wishing to develop their knowledge.

Course Coverage

  1. Understand the key concepts of Direct, Plan & Improve       
  2. Understand key terms: 
  3. Understand the differences between key concepts
  4. Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement 
  5. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  6. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system 
  7. Understand the role of risk and risk management in DPI 
  8. Understand how governance impacts DPI
  9. Know how to ensure that controls are sufficient, but not excessive 
  10. Understand and know how to use the key principles and methods of continual improvement for all types of improvements 
  11. Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS including subsections) 
  12. Know how to identify assessment objectives, outputs, requirements and criteria 
  13. Know how to select an appropriate assessment method for a particular situation 
  14. Know how to define and prioritize desired outcomes of an improvement
  15. Know how to build, justify and advocate for a business case 
  16. Know how to conduct improvement reviews  and analysis of lessons learned
  17. Know how to embed continual improvement at all levels of the SVS
  18. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement Understand the nature, scope and potential benefits of organizational change management organizational change management practice
  19. Know how to use the key principles and methods of Communication & OCM
  20. Know how to establish effective interfaces across the value chain 
  21. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  22. Know how to define indicators and metrics to support objectives 
  23. Understand and know how to direct, plan and improve value streams and practices Understand the differences between value streams and practices and how those differences impact direction, planning and improvement 
  24. Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices. 

Exam Format

  • Multiple Choice, 40 questions. Each question is worth one mark. 9 questions at Bloom's level 1, 31 questions at Bloom's level 2
  • Maximum 90 Minutes for all candidates
  • Candidates completing an exam in a language that is not their mother tongue have a maximum of 112 minutes to complete the exam and are allowed the use of a dictionary
  • The Pre-requisite is ITIL® 4 Foundation
  • Passing Marks is 28/40 or 70%

Exam Pre-Requisite – ITIL® 4 Foundation Certification

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