ITIL ® 4

ITIL is a Best Practice for IT Service Management used by thousands of organizations around the world.  The knowledge and guidance is contained within the ITIL books and the supporting certification and qualification scheme. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. ITIL advocates that IT services are aligned to the needs of the business and support its core processes. The ITIL philosophy has evolved from the need to manage diverse IT infrastructure and applications present in large geographically dispersed organization. The latest update to ITIL is imbibed in the ITIL ® 4 guidance released in February 2018.

ITIL Qualification Scheme

Since its launch, ITIL has had various updates and version changes. In 2000 ITIL V2 was launched and ITIL Version 3 was formally released on 5th June 2007. The latest release of ITIL; ITIL ® 4 was released in Feb 2018.  The ITIL certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest. The brief details are as follows:

ITIL ® 4 Foundation

Focused on:

  • Key concepts of service management
  • The guiding principles
  • The four dimensions
  • Concepts from key ITIL Practices relevant to entry-level professionals

ITIL ® 4 Specialist Module – Create, Deliver & Support

Focused on:

  • Integration of value streams and activities to:
  • Design & transition service components
  • Obtain/build service components
  • Deliver & support live products and services
  • Measuring service performance
  • Key practices

ITIL ® 4 Specialist Module – Drive Stakeholder Value

Focused on:

  • Managing engagement and interactions between the service provider and:
  • Customers
  • Users
  • Partners & suppliers
  • Measurement and management of value
  • Key practices

ITIL ® 4 Specialist Module – High Velocity IT

Focused on:

  • Differences between traditional and digital operating models
  • How to adapt and adopt ITIL 4 concepts to a Lean/Agile environment
  • How to adapt and adopt ITIL 4 concepts to a highly automated environment
  • Key practices

ITIL ® 4 Specialist Module – Drive, Plan & Improve

Focused on:

  • Creating a “learning and improving” organisation
  • Influence of Lean/ Agile ways of working on ITSM
  • Managing the interface with the governing body
  • Key practices

ITIL ® 4 Managing Professional Transition

Focused on:

  • Key concepts of service management
  • The guiding principles
  • The four dimensions
  • Key concepts and highlights from four ITIL ® 4 Specialist modules

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