ITIL Service Operation

The ITIL Intermediate Qualification: Service Operation (SO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Life Cycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Service Operation is intended to enable the holders of the certificate to understand following key ITIL process and role areas.

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