The ITIL® Intermediate Qualification; Service Offerings and Agreements (SOA) Certificate is part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate. This course immerses students in the practical aspects of the ITIL® 2011 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery.  It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes; Strategy Management for IT Services, Business Relationship Management, Financial Management, Demand Management, Service Portfolio Management, Service Catalog Management, Service Level Management, Supplier Management.

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