SIAM Foundation

Course Overview

EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

Target Group

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

Course Coverage

  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

Mode of Learning – ILT, VILT 

Exam Format

  • Duration:1 hour
  • Number of questions:         40 (Multiple Choice)
  • Pass mark:        65%
  • Open book:      No

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