by Sunil Mohal on | Category: IT Service Management
The demand for ITIL 4 and English language certifications is growing in the MENA region and South-East Asia due to the increasing drive towards organizational maturity and a competitive job market.
The Growing Demand for ITIL 4 and English Language Skills
Ducis Group, founded in 2017, has expanded to include 14 accredited trainers across India, Kenya, Uganda, UAE, Sri Lanka, Malaysia, and Indonesia. By collaborating with PeopleCert and Axelos, Ducis Group has tailored course content to local cultures, leading to substantial growth. In 2021, thousands of exams were administered, and in 2022, a remarkable 50% quarter-on-quarter growth was recorded.
The Role of ITIL 4 in Digital Transformation
Technology's widespread use in everyday tasks, like online payments and digital services, makes the management and improvement of digital technologies essential. ITIL 4 is now recognized as a crucial framework for managing and enhancing IT services, accepted as a standard by companies and professionals across the regions.
The Importance of English Language Proficiency
Effective communication in English is critical for professionals working in technology, as it enables them to collaborate globally. Ducis Group emphasizes the importance of English language proficiency for ambitious professionals aiming to excel in global careers.
In international customer service roles, effective communication is crucial, particularly in India, where millions work in such capacities. Without the ability to understand and communicate in English, professionals face challenges in the global business and technology landscape.
Navigating a Competitive Job Market
The younger generation faces a competitive job market requiring a mix of technical, business, and language skills. Technical qualifications alone are insufficient; success today demands both hard and soft skills. A combination of best practice certifications, such as ITIL 4 for service management or PRINCE2 for project management, and proficiency in English can make a significant difference in career advancement.
Conclusion
The demand for ITIL 4 and English language proficiency is growing rapidly in the MENA and South-East Asia regions. Professionals must prioritize their skill development to effectively manage IT services and communicate across cultures in a competitive job market. Training and certification enhance career prospects and contribute to organizational maturity and operational excellence. These skills are critical in driving digital transformation efforts within organizations.
For more information on ITIL 4 and English language certifications, visit PeopleCert.