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Course Overview

ITIL® 4 Create, Deliver and Support addresses the cultural and team management aspects of product and service management; provides an overview of the tools and technologies which support service management; and demonstrates how to integrate management practices into end-to-end value streams.

The ITIL 4 Create, Deliver and Support qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional, which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams, and workflows.

Target Group

This certification is best suited for Professionals engaged in Service Delivery. The audience also includes ITSM practitioners managing IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Concepts Covered

Holders of the ITIL® 4 Specialist - Create Deliver Support, will be able to demonstrate their knowledge and understanding of:

How to plan and build a service value stream to create, deliver, and support services
How to plan and manage resources in the service value system
The use and value of key concepts such as Buy vs Build considerations, Sourcing options, Service integration and management (SIAM)

Exam Format

ITIL® 4 Specialist - Create Deliver Support, exam format is following:

Multiple choice format
40 questions per paper
70% to pass, or 28/40
90 minutes’ duration
Closed book

Prerequisites -

ITIL ® 4 Foundation certificate

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Training Options

Online Bootcamp

We run online instructor led workshops for individuals and working professionals, who need to complete upskilling in a time bound manner. The deliverables include training, authorized courseware and certification vouchers. For calendar, please click below.

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Corporate Training

We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.

Mock Tests

Preparation is the key to success for certification exams. Click below to access our Learning Management System where you can create an account to access free mock exams based on official sample papers.

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elearning + Exam bundle

ITIL® 4 Create, Deliver Support + Exam Bundle + Take2

The ITIL® 4 Specialist: Create, Deliver & support (CDS) course helps learners how to integrate different value streams and activities to create, deliver and support IT-enabled products and services.

e-Learning modules covering the complete course from Ducisgroup.
Resources such as glossaries
Inter-active quizzes, and practice papers to help you prepare for the official exam
Exam simulator with 5 full-length exam papers.
Comprehensive Student handbook in PDF format
One Certification Voucher
One free resit (take2) of exam, in the unlikely attempt you do not clear in the first attempt
Validity of e-learning is 360 days from date of purchase
With the certification voucher you are also provided the official core guidance from Peoplecert in an ebook format only.
You will also be provided the official training material (OTM) from Peoplecert.

Books

ITIL® 4: CREATE, DELIVER AND SUPPORT

The ITIL® 4 Specialist: Create, Deliver & support (CDS) course helps learners how to integrate different value streams and activities to create, deliver and support IT-enabled products and services.

ITIL4 Managing Professional Create, Deliver & Support covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services.
It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

Publisher: PeopleCert

Author: Axelos

Language: English (UK)

Delivery: Printed Paperback

ITIL® 4 Specialist - Create Deliver Support