SDI – Service Desk Analyst
Category
SDI – Service Desk Manager
Category
SDI – Service Desk Manager
The Service Desk Institute (SDI) ® is the leading professional organization for everyone working in the IT service and support industry. As the driving force for the ITSM and service desk industry, SDI generates dynamic thought leadership and offers essential research and expertise with clear opinions around your key IT support issues.
SDI also conducts and delivers forward-thinking research to drive and support IT service management decision-making. SDI's goal is to provide the information and advice, the skills and knowledge that both organizations and industry professionals need to achieve success
This certification is best suited for professionals engaged in the delivery of services such as Service Desk Professionals and Customer Support Professionals.
Holders of the SDI – Service Desk Analyst, will be able to demonstrate their knowledge and understanding of:
SDI – Service Desk Analyst, exam format is following:
Prerequisite – None
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We run online instructor led workshops for individuals and working professionals, who need to complete upskilling in a time bound manner. The deliverables include training, authorized courseware and certification vouchers. For calendar, please click below.
We work with customers to provide tailor made training solutions, onsite and off site delivery with customized content to cover areas of key importance. Please contact for private batches or any other requirements.
Preparation is the key to success for certification exams. Click below to access our Learning Management System where you can create an account to access free mock exams based on official sample papers.
The Service Desk Analyst Certification from the SDI ® helps Service desk professionals understand the four key concepts that describe the required skills, competencies, and knowledge required. This student guide covers:
Publisher: Ducis Management Consulting P. Ltd
Author:
Language: English (UK)
Delivery: Student Guide
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