Using the ITIL Maturity Model in Your Organization

Benefits of the ITIL Maturity Model

A management maturity model evaluates your organization's service management capabilities and the maturity of its governance structure and management system.

• Improved Results and Optimized ROI: Enhances service outcomes and maximizes return on investment.
• Identification of Strengths and Opportunities: Provides a better understanding of organizational strengths and areas for improvement.
• Comprehensive Analysis: Examines the relationships between processes, competencies, tools and management information used to manage delivery and improvements.
• Enhanced Delivery Quality: Leads to improved delivery quality, increasing stakeholder satisfaction.
• Framework for Ongoing Enhancement: Provides frameworks for continuous improvement, enabling the unification of procedures throughout the organization and offering flexibility to tailor the evaluation to specific needs.
• Acknowledgment of Prior Investments: Recognizes previous investments, supporting business justifications for changes and improvements.

Who is the ITIL Maturity Model for?

The ITIL Maturity Model assists businesses of all sizes and industries, including corporations, the public sector, governments and non-profits. The following roles will especially benefit from the assessment results, as they support change activities at the strategic and operational levels:

• Directors in charge of implementing organizational transformation.
• Heads of Service Management.
• CIOs (Chief Information Officers)
• IT Directors
• IT managers
• delivery/service managers.

How does the ITIL Maturity Model Work?

• Only trained and authorized ITIL Maturity Model consultants working for Ducisgroup are licensed to deliver the assessments.