ITIL (r) is the most popular framework for IT service Management Professionals. The ITIL (r) 4 Foundation Certification is a pre-requisite for any professional desirous moving to the advanced levels of the ITIL certification Scheme.
ITIL (r) 4 Create, Deliver and Support addresses the cultural and team management aspects of product and service management; provides an overview of the tools and technologies which support service management; ……
ITIL (r) 4 Direct, Plan and Improve helps to align product and service management with modern business requirements; drive successful organisational transformation; and embed continual improvement into an organisation’s behaviour at every level.
ITIL 4 Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows