Refund Policy @Ducisgroup
Release V.0.0.0
Thank you for buying our products. We ensure that our users have a rewarding experience while they discover, assess and purchase our products or services.
As with any online purchase experience there are terms and conditions that govern the Refund Policy. When you buy from ducisgroup.com, you agree to our Privacy Policy, Terms of Use and Refund policy.
For purposes of this refund policy the following terms maybe useful:
- Purchaser: Entity making the purchase. Also at times interchangeably referred to as customer.
- Supplier: Entity supplying the product, namely “Ducisgroup”, also referred to as “Ducis”.
- Creator / Owner: The entity or organization creating the product. Ducis maybe acting as a reseller for such offerings, and takes no responsibility for those products useability or warranty.
- Payment Gateway: Merchant providing e-commerce application service provider that authorizes credit card or direct payments processing.
Our refund policy is as follows:
Cancellation & Refunds:
Online Self Learning / eLearning Products: Raise refund request within 3 days of purchase of course. Money back guarantee is void if the participant has accessed any content or downloaded any pdf / reference material / registered for usage. For any products offered as a reseller of third party organizations such as Peoplecert, there is no refund once product has been purchased.
Exam Voucher: Exam vouchers are issued within 3 working days of order placement. Exam vouchers will not be refunded once issued.
Books
- Physical book (paperback) refund are non-returnable.
- Ebooks: Refund on e-books are not available. For any products offered as a reseller of third party organizations such as Peoplecert, there is no refund once product has been purchased.
Exam Simulators:
Refund on exam simulator would happen subject non completion and submission of any exam paper. In the event that a user has tried even one exam paper and has submitted the answers for review, refund is voided.
Refund of ISO Templates: No refunds are accepted.
Refunds for Duplicate Payment
- Refund of the duplicate payment made by the purchaser can be sought within 7 days of making duplicate payment.
- Payment will be processed via the same source (original method of payment) in 30 working days post intimation by the customer.
- In case the payment gateway banks deduct charges for refunds Ducis will not be responsible for such deductions and Ducis will not cover any such difference or deduction.
All refunds will be processed within 30 working days after the refund request is approved by Ducis.
Jurisdiction
These Terms will be governed and interpreted as per the laws of India with jurisdiction within the courts of New Delhi, India.
Date of update
These Terms were last updated on June 1, 2026.
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