1. Incident Management• The key concepts of the practice• The processes of the practice• The roles and competences of the practice• How information and technology support and enable the…
2 packages
Ducis eLearning, PC eLearning, PC eLearning+ or manual where available.
Certification
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Compare Ducis eLearning, PC eLearning, PC eLearning+ and manuals.
Starts from
₹62,000.00
Following is included
For self-paced learners seeking an interactive experience to guide exam preparation. It includes the following • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers
Secure checkout · Digital delivery
Following is included
For self-paced learners seeking an interactive experience to guide exam preparation. It includes the following : • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers • Free exam re-take • Official Mock Exam
Secure checkout · Digital delivery
Course information
Overview
1. Incident Management• The key concepts of the practice• The processes of the practice• The roles and competences of the practice• How information and technology support and enable the practice• The role of partners and suppliers in the practice• How the ITIL capability model can be used to develop the Practise• The recommendations for the practice success2. Service Desk (SD)• The key concepts of the practice• The processes of the practice• The roles and competences of the practice• How information and technology support and enable the practice• The role of partners and suppliers in the practice• How the ITIL capability model can be used to develop the Practise• The recommendations for the practice success3. Problem Management• The key concepts of the practice• The processes of the practice• The roles and competences of the practice• How information and technology support and enable the practice• The role of partners and suppliers in…
Packages
2
Level
Certification
Starting price
₹62,000.00
Learning
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Sample papers
Packages
PC eLearning
Producer: Peoplecert UK Ltd
₹62,000.00 · excl. GST
For India onlyPC eLearning+
Producer: Peoplecert UK Ltd
₹74,000.00 · excl. GST
For India onlyFull details
PC eLearning
Producer: Peoplecert UK LtdFor self-paced learners seeking an interactive experience to guide exam preparation. It includes the following • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers
PC eLearning+
Producer: Peoplecert UK LtdFor self-paced learners seeking an interactive experience to guide exam preparation. It includes the following : • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers • Free exam re-take • Official Mock Exam
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