This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice. It is intended to provide…
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Ducis eLearning, PC eLearning, PC eLearning+ or manual where available.
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₹6,500.00
This book provides practical guidance for the Service Desk practice.Publisher: PeopleCertAuthor: AxelosLanguage:…
Following is included
This book provides practical guidance for the Service Desk practice.Publisher: PeopleCertAuthor: AxelosLanguage: English (UK)Type: BookISBN: 978-9925-34-284-6
Secure checkout · Digital delivery
Following is included
For self-paced learners seeking an interactive experience to guide exam preparation. It includes the following• Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers
Secure checkout · Digital delivery
Following is included
For self-paced learners seeking an interactive experience to guide exam preparation. It includes the following : • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers • Free exam re-take • Official Mock Exam
Secure checkout · Digital delivery
Course information
Overview
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. The Service Desk Practice should also be the entry point and single point of contact for the service provider for all users.The ITIL 4 Service Desk Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the
Packages
3
Level
Certification
Starting price
₹6,500.00
Learning
Official eBook
Exam voucher
Learning Resource Kit
Interactive eLearning
Sample papers
Packages
PC eLearning
Producer: Peoplecert UK Ltd
₹29,000.00 · excl. GST
For India onlyPC eLearning+
Producer: Peoplecert UK Ltd
₹34,000.00 · excl. GST
For India onlyOfficial Manual
Producer: Official Book
₹6,500.00 · excl. GST
For India onlyFull details
PC eLearning
Producer: Peoplecert UK LtdFor self-paced learners seeking an interactive experience to guide exam preparation. It includes the following• Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers
PC eLearning+
Producer: Peoplecert UK LtdFor self-paced learners seeking an interactive experience to guide exam preparation. It includes the following : • Official eBook • Exam voucher • Learning Resource Kit • Interactive eLearning • Sample papers • Free exam re-take • Official Mock Exam
Official Manual
Producer: Official BookThis book provides practical guidance for the Service Desk practice.Publisher: PeopleCertAuthor: AxelosLanguage: English (UK)Type: BookISBN: 978-9925-34-284-6
Essentials
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Disclaimer:ITIL® is a registered trademark of PeopleCert Group, used under permission of PeopleCert Group. All rights reserved. The Swirl logo™ is a trademark of PeopleCert Group, used under permission of PeopleCert Group. All rights reserved. PRINCE2® / MSP® 5 / MoP® / MoV / P3O ®/ MoR ®, are a registered trademark of PeopleCert Group, used under permission of PeopleCert Group. All rights reserved. COBIT® is a trademark of ISACA® registered in the United States and other countries.
