- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Type | Multiple Choice, 20 questions. Each question is worth one mark. |
Duration | Maximum 30 Minutes for all candidates |
Provision for additional time relating to Language | Candidates completing an exam in a language that is not their mother tongue have a maximum of 38 minutes to complete the exam and are allowed the use of a dictionary |
Pre-requisite | ITIL 4 Foundation |
Pass Percentage | 65% or 13/25 |
Open Book | No |
Delivery | This exam is available in an Online Proctored Based mode |
