• The key concepts of the practice
  • The processes of the practice
  • The roles and competences of the practice
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the Practice
  • The recommendations for the practice success

Type

Multiple Choice, 20 questions. Each question is worth one mark.

Duration

Maximum 30 Minutes for all candidates

Provision for additional time relating to Language

Candidates completing an exam in a language that is not their mother tongue have a maximum of 38 minutes to complete the exam and are allowed the use of a dictionary

Pre-requisite

ITIL 4 Foundation

Pass Percentage

65% or 13/25

Open Book

No

Delivery

This exam is available in an Online Proctored Based mode


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