Relationship Management
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Supplier Management
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Service Level Management
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Continual Improvement
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Information Security Management
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the Practice
- The recommendations for the practice success
Type | Multiple Choice, 60 questions. Each question is worth one mark. |
Duration | Maximum 90 Minutes for all candidates |
Provision for additional time relating to Language | Candidates completing an exam in a language that is not their mother tongue have a maximum of 105 minutes to complete the exam and are allowed the use of a dictionary |
Pre-requisite | ITIL 4 Foundation |
Pass Percentage | 65% or 39/60 |
Open Book | No |
Delivery | This exam is available in an Online Proctored Based mode |
