ITIL® 4 Strategic Leader – Digital and IT Strategy

The ITIL4 Digital & IT strategy provides guidance around ITIL concepts and corporate strategy level, by enabling IT and digital leaders to influence and drive strategic business decisions, by aligning to the wider cross-organizational goals.

ITIL®4 Digital and IT Strategy focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations in every industry and how business leaders are responding.

 This module focuses on the importance and challenges of creating an appropriate digital strategy to enable the success of businesses and how it can be integrated to the IT strategy and aligned with the wider organization’s goals. It explores the use of ITIL framework to support organizations in their digital transformation journey by providing a structured and flexible approach for addressing service management challenges and utilizing the potential of modern technology to get the most value from digital technology. 

This certification is best suited C-suite executives or aspiring executives. It is also recommended for Service designers, Professionals in digital services and those associated with service design and delivery in a Digital world!

  1. Holders of the ITIL ® 4 Digital and IT strategy, will be able to demonstrate their knowledge and understanding of:
    • The Key concepts associated with digital and it strategy?
    • The key concepts of the strategy journey including what is the vision and our current status in context to the vision.
    • Where do we want to be and how do we get there?
    • Taking action and did we reach where we wanted to
    • How do we keep the momentum going?
    • Strategic capabilities including Digital leadership and Managing innovation and emerging technologies
    • Managing strategic risk and structuring for digital business
  • Multiple choice format
  • 30 questions per paper
  • 70% to pass, or 21/30
  • 60 minutes’ duration
  • Closed book
  • Practical Assignments are mandatory
  • Prerequisite – ITIL ® 4 Foundation

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