The ITIL ®4 Direct, Plan Improve (DPI) qualification focuses on the practical skills necessary to create a learning and improving IT organization; with a strong and effective strategic direction.
The guidance helps in shaping direction and strategy or developing a continually improving team. The guidance covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
Language: English (UK)
Delivery: Printed Paperback