Description

ITIL®4 Managing Professional Drive Stakeholder Value guidance covers all forms of engagement and interaction between service providers and their customers, users, suppliers, and partners.

The guidance touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements.

Publisher: PeopleCert
Author: Axelos
Language: English (UK)
Type: Book
ISBN: 978-9925-600-20-5
Delivery: Printed Paperback