The ITIL ®4 Foundation guidance introduces an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services.
The guidance will help you to understand:
- how modern IT and digital service organizations operate
- how value streams increase speed and efficiency
- how cultural or behavioral principles guide work that benefits the wider organization
- how to use commonly used service management terms and concepts
Language: English (UK)
Delivery : Printed Paperback