Description

The Service Desk Management Certification from the SDI? helps professionals develop key leadership and management skills and competencies needed to be a successful Service Desk and Support Manager. This student guide covers:

• Develop and deliver technology strategies to underpin business objectives
• Integration of the service desk with other IT functions
• Design, contract and deliver service desk processes and services
• Recruit and retain staff and develop and enhance their skills
• Employ leadership and management skills to coach, mentor, develop and motivate staff

Publish: Ducis Management Consulting P. Ltd
Language: English (UK)
Type: Student Guide
Delivery: ebook