Service Desk Manager V8

$ 25.00

The Service Desk Management Certification from the SDI ? helps professionals develop key leadership and management skills and competencies needed to be a successful Service Desk and Support Manager

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SKU: DG-SDM-E Category:

Description

The Service Desk Management Certification from the SDI? helps professionals develop key leadership and management skills and competencies needed to be a successful Service Desk and Support Manager. This student guide covers:

  • Develop and deliver technology strategies to underpin business objectives
  • Integration of the service desk with other IT functions
  • Design, contract and deliver service desk processes and services
  • Recruit and retain staff and develop and enhance their skills
  • Employ leadership and management skills to coach, mentor, develop and motivate staff

Publish: Ducis Management Consulting P. Ltd
Language: English (UK)
Type: Student Guide
Delivery: ebook

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