Refund policy

  • Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
  • As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on ducisgroup.com, you agree to our Privacy Policy, Terms of Use and refund policy Our refund policy is as follows:
  • Cancellation & Refunds: Online Training: Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.
  • Refunds: Exam Voucher. Where candidate has booked exam voucher, there is no refund on the exam voucher.
  • Refunds: eLearning + Exam Voucher. The exam voucher is issued after 7 days of issue of elearning license. User can seek refund within 7 days of issue of elearning license.
  • Refund: eLearning. Where user has purchased elearning only, user can seek refund of full payment subject to having consumed upto maximum of 25% of course coverage.
  • Refunds: Duplicate payment : Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 30 working days post intimation by the customer.
  • Note: All refunds will be processed within 30 working days after the refund request is approved by ducisgroup.com.

Jurisdiction

  • These Terms will be governed and interpreted as per the laws of India. This ‘Terms of Use’ section constitutes the entire agreement between the parties relating to the use of the ducisgroup.com Site.

Date of update

  • These Terms were last updated on May 10, 2021

Acknowledgement Statements

  • ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited.
  • RESILIA™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited.
  • The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
  • COBIT® 5 is a registered trademark of ISACA in United States and other countries.
  • PMP, PMI, PMBOK, CAPM, PgMP, PfMP, ACP, PBA, RMP, SP, and OPM3 are registered marks of the Project Management Institute, Inc.
  • Certified ScrumMaster® (CSM) and Certified Scrum Trainer® (CST) are registered trademarks of SCRUM ALLIANCE®
  • Professional Scrum Master is a registered trademark of Scrum.org
  • The Open Group®, TOGAF® are trademarks of The Open Group.
  • IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis.
  • CBAP® is a registered certification mark owned by International Institute of Business Analysis. Certified Business Analysis Professional, EEP and the EEP logo are trademarks owned by International Institute of Business Analysis.
  • CISA® is a Registered Trade Mark of the Information Systems Audit and Control Association (ISACA) and the IT Governance Institute.
  • CISSP® is a registered mark of The International Information Systems Security Certification Consortium ((ISC)2).